Wednesday, 25 January 2012

Design and the market - 'this is not business studies!'

This module is all about introducing us to an enterprising way of thinking and eventually creating and analysing our own business vision. Prof Mike Press spoke enthusiastically about the world of business and design and how if we embrace this ever evolving world then our future as T shaped designers is bright. He mentioned a few graduates that had gone on to create successful businesses out of there deign ideas. How textile designer Johanna Basford and Jeweler  Kate Pickering have created there business models were particularly interesting to me. Johanna has become successful as a commercial designer through effective self branding. Also Kates big online pressence has helped her set up her company Vanilla Ink and her new jewelers collective. All the designers that Mike Press featured were very inspiring and showed what can be achieved by using design and business knowledge together.

A few comments and phrases that stood out from todays lecture were-
  • Make a job - Don't take a job
  • How do you stand out from the crowd? 
  • How do you brand yourself successfully?
  • Reinvent yourself when things are going well
  • Takes risks 

I am looking forward to this module and the different skills it will teach us about networking and being entrepreneurial. Our 1st task is a group project to create a presentation on a successful designer or company about how they developed their business into what it is today. Some designers I would love to learn more about are Orla Kiely and Celia Birtwell. In a way both of them are similar with their nostalgic yet modern feeling designs and highly successful companies. 

Celia Birtwell has an amazing new book out at the moment. It includes an archive of  her drawings and prints and pictures of her 60s and 70s bohemian lifestyle. Beautiful! Can't wait to get my hands on it.

Orla Kiely has worked her way up through the industry starting as a junior designer and building her business up to the international company that it is today. She is an inspiration.

First things first though, learn how to spell BUSINESS! 

Tuesday, 17 January 2012

ThE END of the RSA

We were told at the beginning of the RSA project that it would revolutionise the way we approached a design brief and thought about a project from the outset. In the beginning, like everyone, i was confused and daunted by the task to solve an issue through design. However after the initial research my concept came to me quite easily and i ended up creating my range of stylish cycle wear fabrics. I wanted to create something that the cyclist could wear on and off their bicycle with confidence. 
I took my inspiration from the tyre tracks and mechanical workings of the bike itself. I also found this company called 'Dashing Tweeds', that specialise in jackets and capes that have reflective yarns woven in. This is a perfect example of the kind of piece i wanted to create, something safety conscious that doesn't scream reflective.

This board shows some of my development  work, the zig zags taken fro the tyre tracks and my colours taken from traditional tweeds. I got the idea for my colour scheme from the charity cycle ride, 'The Tweed Run'. There catch phrase is 'A metropolitan cycle ride with a bit of style'. It encourages people to dress up in their finest tweeds and ride through the city on there vintage bikes. Its a nice contrast to the neon Lycra of typical cycle wear and this is what attracted me to the idea.
                                                     
                                                        
Here is some of the samples i produced based on my sketchbook work. I printed on silk organza, cotton lawn, jersey cotton and Lycra. The jersey cotton was particularly successful because of its stretchable quality. It would lend itself well to active wear. I looked into reflective dye and after little luck finding the right product and price i had to settle for using pearlescent dyes and silvers foils to show where in an ideal world my reflective sections would be. This did however enhance my skills in using these. I did add reflective ribbon to some samples, for subtle reflective strips.
                                                       
These are some pictures of my designs in context. 


Monday, 16 January 2012

I LIkE tHE WAy i BIkE



 So it's been a while. I can't deny that i neglected my poor wee blog last semester. The RSA project took up all my time and stress but now we're through to the other side i have to say that i really enjoyed it! I chose the brief 'The Good Journey' something to improve your daily commute. I found that studies have shown that the commute is most peoples single biggest stress but cycling is the best way to travel for good well being. So my question was, why do so many people put up with packed tubes and late buses? After doing some research i found that people form barriers towards cycling, one being fear of busy traffic and the other fear of looking stupid. While cycle wear is essential on the bike its often humiliating on foot. So my aim was to create a range of cycle wear fabrics that encompass the right balance of safety, style, fashion and function! I wanted to create stylish designs that included subtle reflective elements, that could be worn on and off the bike.

Here are some sketchbook pages, that show my research and development.










Thursday, 14 April 2011

Assignment 5


Does the fashion industry continue to use smoking to sell fashion in spite of the current anti-smoking opinion? Why exactly do they believe including cigarettes in their advertising is beneficial to their brand?

Whilst investigating whether the media promotes smoking in semester one, some interesting points arose. Such as whether the problem was the media promoting smoking or anti-smoking campaigns ineffectiveness to counteract it? Young people may be able to identify more with the positive portrayal of smoking in the media than health campaigns designed to try and solve the problem. It may be the case for many young people that smoking is primarily about image and that is why the fashion industry has such an impact on promoting it. The fashion industry is unlikely to be using smoking to sell tobacco, but are they still are using images of tobacco to sell fashion? If so, in what way do designers, editors and photographers believe that linking tobacco with fashion is beneficial to their product? I propose to investigate this through some of the research methods learned in semester two, such as observations, questionnaires and interviews.

It may be the case that designers are simply trying to create a rebellious image for their brand through the inclusion of tobacco in advertising to appeal to young people. However I hypothesize that it may be more about the bad publicity gained. For example a punk band can sing about rebellion and dress the part but without actually being rebellious they lack credibility. Credibility might be the key, so is this what designers are aiming for by using smoking images in opposition to our present anti smoking society? By snubbing the anti-smoking movement they perhaps appear daring and that’s what fashion is somewhat about.

Firstly I will need to confirm whether the fashion industry does continue to use images of smoking in its publications and advertisements. To confirm this, I intend to examine a sample of magazines. These will be taken from the top five best selling UK fashion magazines; Glamour, Vogue, Cosmopolitan, Instyle and Elle. I will review a year’s publication to get a fair impression of each, primarily looking for images with smoking content. By closely analyzing them I will be able to see what atmosphere is being conveyed in the pictures and themes that emerge. For example certain styles of clothes or other items used in the image such as super cars etc and what message they communicate.

After collating the themes and attitudes found in the magazines I will conduct short semi structured interviews with the editors, designers and photographers who have included smoking in their work. I mainly want to find out what they believe the artistic benefits of including tobacco products are.Smoking is often used in these magazine spreads to capture a certain mood or image’ (Amos, 1992). Is this true and what exactly is it about adding a cigarette that they believe will help make their product more appealing? Or are they using it to provoke? Do they feel the bad publicity they might receive would be beneficial? I will also ask their views on the modern stigma of smoking and the current health warnings against it. Do they feel a responsibility when portraying smoking as stylish? Is it purely art? In addition I think it will be interesting to get the perspective of vocal anti-smoking figures within the business. I will ask them why they think many use tobacco products and why they personally feel so strongly against it. After conducting the interviews I will collate my information looking for isolated and common beliefs.  Throughout the process I will insure anonymity to all participants.

I had initially thought about using questionnaires instead of interviews. However I felt that through interviews I might get more in-depth results. The types of people I wish to question are often busy professionals and questionnaires might get intercepted or lost by secretaries etc. I have also considered the possibility of phone interviews in the case of the interviewee being too busy. If neither face-to-face or telephone is convenient I will ask if a short questionnaire would be more suitable. I hope that by doing this I will get as wide a range of answers as possible.

After analyzing my findings from the interviews I will take my information to two focus groups of young people to elucidate their opinions on the beliefs of the designers. In order to be economical with resources and time I will use a group of students from Dundee University, from a range of courses and backgrounds. To generate conversation I intend to use prompt questions and record the results through service design tools such as group sketching and use a tape recording of the conversations primarily for reference to pick out key words and themes. The problem with just approaching students is they may be from a particular demographic and they might not be representative of all young people. To balance this I would approach youth workers from an economically deprived area to help conduct a similar focus group to insure I had a wider range of results.

Through analyzing literature and magazine spreads, interviewing professionals and conducting focus groups with young people. I will attempt to find out why tobacco is continually used to promote products. It will be interesting to compare the opinions of the professionals as to why they do it, with views of young people to see whether they believe that they are in fact influenced by smoking imagery.

Tuesday, 12 April 2011

pLanninG FOR tHe FuTure!

To keep us busy over the stupidly long summer holidays our lecturer thought he'd do us a favour and set us some things to keep us busy...how thoughtful! We have been asked to come up with 5 books we will read, 5 things we will do to our blogs and 5 people we will connect with. Here are mine -


Books

'Where good ideas come from: The natural history of innovation' by Steven Johnston. I have chosen this book because of the rave reviews both my lecturer and my dad have given it. I particularly like the idea of the common place book. An idea from renaissance Europe that encouraged thinkers to jot down ideas and thoughts in one place. This is something that i think i'd like to try.

'You can find inspiration in everything - And if you cant look again' by Paul Smith. I have been using this book for my current self motivated project and have skim read parts of it. I would like to sit down and actually take time to read the book as it seems he has a lot of design and business wisdom. He tells the story of how he grew from nothing and he sill comes across in the book as a level headed man. Hopefully by reading this book i will be able to find inspiration in everything.

'What the dog saw' by Malcome Gladwell. This is a more recent book from the author of, 'The tipping point' a book i really enjoyed reading and discussing in the first semester.  'The common theme that runs through all Gladwell's pieces is his desire to show us the world through the eyes of others – even if the other happens to be a dog.' The Guardian. Hopefully this will be just as interesting as 'The tipping point' and will provide just as much debate between me and my dad.

'Pattern' by Orla Kiely just looks beautiful. Being a textiles student and big Kiely fan this is right up my street. But apart from just looking at the amazing pictures the text also appears to be really interesting. Like Paul Smith she recounts her journey to success and the pitfalls she found. It just seems like a really inspiring book and shows that you have to work for fame and fortune. I will definitely be asking for it for my birthday this Summer.

'The back of the napkin' by Dan Roam. Ooops this was a recommended book for this semester that sadly i bought and never read. But it does look quite interesting so over the summer i'll give it a go and learn more about brain storming and visual thinking. 

Blog


Hmmm i am quite happy with my blog but i have heard that Word press is the place to be so importing my blog into a Word press will be the 1st thing i will be doing this summer. After looking at some Word press pages i have noticed that you can add several pages so next i think i'll add an assignments and an about me page. Maybe if im feeling adventurous i'll add a flicker photo stream to share photos of my work. Lastly I plan to investigate Twitter. At the moment I have next to no idea what it is, how you use it and what the benefits are! But hopefully soon i'll be a pro. See you on Twitter!


Contacts


1. Amanda Mercer - 2009 graduate from Cumbria University. She makes vintage inspired ceramic and textile pieces. I think her work is really interesting as it shows how textiles can be used in different ways. 'Within my ceramic pieces I work with porcelain as if it was fabric translating textile qualities through the clay surface'. Plus it really appeals to my love of nostalgia.http://www.amanda-mercer.co.uk/page5.htm

2. Poppy Treffry - Cornwall based designer that makes pretty illustrated textiles for your home. I remember seeing her work for the first time on a holiday in Cornwall and loved the stitched quality! http://www.poppytreffry.co.uk/

3.  Alice Apple - A textile graduate from Devon who currently makes toys and fabrics inspired by colourful 60s and 70s prints. I have a soft  spot for flower prints, i think this is why im so attracted to her work. Some of her stuff reminds me of Orla Kielys work, which i also love!  http://www.aliceapple.co.uk/#

4.  Know Your Onions - I would love to get in touch with the designers of this small company that make quirky jewellery, 'it feels contemporary yet somehow antique'. I want it all! http://www.knowyouronions.net/index.html


5. Hume Sweet Hume - Small highland knit wear company that was initially run out of their front room. They make unique home accessories, bags, scarfs, hats and jumpers. 'The scrap book sections reflect; family, community, land, sea, sky and objects found, given and received. These form an integral part of our inspiration'. It is really interesting to see where their inspiration has come from and that is why i want to get in touch.http://www.humesweethume.co.uk/about_us.php








 






Wednesday, 23 March 2011

StREEt QuILTs

These pieces by Amy Ahlstrom, combine textiles with pop and street art in the form of quilts. Amazing!






http://www.amyahlstrom.com/index.html

Monday, 21 March 2011

Assignment 4 - HApPy tO HeLP

How do salespeople influence purchases?
A lot of people have a lot to say on the subject of salespeople. "rude and ignorant", "civility costs nothing, no matter how little your wage was, you should always treat people as you would want to be treated yourself." Are a few of the comments i found on the "This Morning" Facebook discussion page.
So for this project instead of asking the shoppers for they're opinions, i thought i'd ask the sellers themselves how they believe they do or do not influence their customers and their experiences when the tables are turned.
I began creating my questions by researching and  reading some articles on peoples experiences in high street shops. The articles below gave me a few ideas.


http://www.guardian.co.uk/money/blog/2010/jul/09/sales-assistants-happy-to-help?INTCMP=SRCH


http://www.independent.co.uk/opinion/columnists/janet-street-porter/i-was-and-am-lousy-shopassistant-material-682193.html  


I then needed some salespeople. So i went to my home village of Aberdour and armed with bribes of cake, went into a few of the independent gift shops and asked if they wouldn't mind. I spoke to Annie and Claire both shop owners. Claire had worked in retail all her life where as Annie had only been in the business 5 years after a career change. I hoped this would give me different perspectives on the subject.  


I wanted to find out a few things in particular. 
1. Their views on customer behaviour.
2. How easy they feel it is to influences sales.
3. How influential to sales do they think employing people for the way they look?
4. How they feel being sold to themselves?


Here are the questions i asked - 


Question 1. Do you find customer behaviour predictable? 
Of the two sales people i spoke to, the general view was customer behaviour was very predictable. The way people look and walk into the shop gives them an instant first impression and predicts their buying habits. Walkers for example don't come out expecting to buy and their body language shows this. One of the shop owners, whose shop was definitely aimed at females, said in general men are in buying presents and have a very 'in and out' approach. They come in and pick up one of the first things they see suitable. "They are shopping for purpose not for experience."


Question 2. How easy is it/do you find it to influence sales?

On the subject on trying to influence sales both said they didn't do it actively and it wasn't something they enjoyed. This surprised me, so i asked what they didn't like about the sale process? Annie said simply it just wasn't something she found easy and she was overly aware of being pushy. "I often say something like 'is it still cold out?' and see by their response if they want a chat. A lot of the time people will answer, 'yes' and then go back to their shopping. Then i know to leave it. Its common sense." What is interesting about Claires response is that she said she would just as easily put off a customer from a product as encourage them to buy it. Simply because she didn't want customers coming back with regrets or feeling pressured. "You have a responsibility" It seems that some sales people are just as aware of putting off customers with pushy service. 


Question 3. Does creating an ideal buying experience influence purchases? How would you create this?
Claire said something she is dedicated to is showing an interest in the person. She commented that if possible she trys to remember regular customers names and create a personal experience, that she believes has been lost in the UK,  due to the mass produced high street and supermarkets. I found a BBC news article called, "Why service is still so bad in the UK" by Rosie Waites and it makes some very interesting points. http://www.bbc.co.uk/news/magazine-12123463 She argues that no matter how good the product in a shop or restaurant, it is the service that makes people come back and "regulars are their lifeblood". This is something that is definitely true for these wee shop, as they rely on repeat customers and positive word of mouth to gain them trade. 
Annie mentioned how she feels making things aspirational is key. Clothes shops mock up outfits to create a desire and a 'If i buy that i could look like that" attitude. She says she trys to do the same. "when people come into my shop, i think its important that people feel there buying into a lifestyle." I think this technique is being used more and more for example Jack Wills shop fittings are used as much as their clothes to create an experience. Queen of shops Mary Portas champions this idea and of how influential to purchases creating desire can be. "We all know the power that a well-designed shop window can hold over us; in one glance you can be transported into a different world. Through the glass, products come alive in a visual story that compels you to enter the store and part with your hard-earned cash." http://www.maryportas.com/mary/
  
Question 4. Being a salesperson how do you find being sold to? 
Annie's immediate response was, "I know their game."  She was joking but i understood what she meant. Being in the business perhaps make you more aware of people actively selling. She also said she now saw them less sincere. Claire also said she didn't like being sold to, neither do i particularly and neither did any of my friends who i asked. Does anyone like the hard sell? When we complain about customer service we just bit of acknowledgement and help when we need it. "... there's a difference between being helpful and trying to pretend like you're a shopper's best friend." Say Johnathon Haynes, author of "Sales assistants: When 'Happy to help' becomes a hindrance", for the Guardian. He is arguing that some sales assistants are adopting a very Americanised over helpful attitude to service, that can just as much influence you. Influence you into getting out of the shop as quick as is physically possible. "His incessant interest lost him the sale and left me a touch disturbed." 


Question 5. Can you name some high street shops where the sales assistants have influenced you? Either good or bad.
At this question both needed little time to think and i think this sums up  a lot. People remember the service they receive. Claire said one of her worst experiences was in Jenners in Edinburgh. "Nothing major happened but the sales assistant was just down right rude" She thought that this particular Jenners sales assistant thought she was above dealing with customers. This seems to be one of the biggest problems facing the service industry, a snobbery.  Chef Michel Roux Jr thinks "The issue of service in Britain is, maybe, a class problem with service seen as subservient." A huge number of people on both sides see selling and service as a lower class job and this the root of the problem. Mary Portas comments that service is at the centre of the retail trade and that those who offer it are key players in the overall success of the company. Service can be a well paid and respected career.


Question 6. Do you think its right/beneficial to sales to employ people for the way they look?
This question came out of reading an article about Riam Dean who sued Abercrombie and Fitch for banishing her to the stock room after finding out she had a prosthetic arm and it didn't fit with their 'Look policy". http://news.bbc.co.uk/1/hi/8116231.stm 
I wondered what these 2 shop owners though about this. 
Annie - "I think this is definitely wrong." She said she found nothing wrong with asking employees to dress smart or wear clothing that the shop sells. Again its all about being aspirational to the customer.
 Claire - Thought that in this case it was completely discriminative and is annoyed at how much people are judged on appearance. "Of course the big shops are doing it, they want people who are the right look for their brand." Again she said she would want anyone she employed to be well presented but as long as they were good at their job she didn't really mind.

The insight i gained from Claire and Annie turned out to be much more than just about the influence on purchases and more about the retail service industry as a whole. Sales people do have make a huge impression on us when were shopping, whether good or bad it is something people like to boast and rant about. People are harking back to the days of good service and are beginning to realise that they deserve it when they are shopping. Of course there are other influences to sales but nothing beats that personal touch.